Returns & Refunds
It is possible to cancel your order if it has not yet been shipped from our warehouse. Normally orders are sent 3-5 business days after you place the order. Contact us fastest possible and we will try to help you.
You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please send us an email at firstname.lastname@example.org and make sure to include your full name and order number in the email. We will provide you with a return form that you will need to fill in and include together in a package with returning items.
After you have received the items you ordered, you may carefully examine them with in the period of 14 days, but only in a manner as you would if you examined the products in any other offline re seller.
Where applicable we will give you a full refund of the purchase price. The refund will be paid back to the same credit card (or paypal account) that was used for placing an order. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
The shipping expenses for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. Please note that the items have to be shipped directly to us.
The items are your responsibility until they reach our warehouse. Please make sure you pack the return safely to prevent any damage to the products. Always include the return form. Please keep receipts and tracking numbers as proof of sending the items back.
Please note that a full refund cannot be given if:
- You have actually used the products for its purpose. (E.g. used teething toys for teething purposes, etc.)
- The item has been damaged while they were in your custody (e.g. during transportation)
How to return an item:
- Send your items back to us within 14 days from your notification
- Note down your full name and order number, and send it along with the items you want to return.
- The return shipment cost must be paid by you, and is not covered by MB ‘Kramtau’
- You will receive your refund within 14 days after we receive the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
- If the items are not received in the same condition as you received it, a deduction can be made in your refund similar to the decrease of the value of the items.
Our return address is:
Pavasario str. 1
Domeikava, Kauno r. LT-54352